Returns Information

Need to Return? No Problem

If you you are not entirely happy with your purchase, we operate the following returns policy!. You have 28 days to send your item back from the date you receive it, you may gain a full refund if the item is delivered back with us within 14 days of receiving it, if it is received on or after 14 days but no later than the 28th day a store credit will be issued (store credits expire after 12 months). 

We ask you follow these simple rules! We can only process your return provided the :-

  • Items are unworn and unwashed
  • Shoes have not been worn and show no signs of wear
  • Items still have the Missfiga tags attached
  • Items have no make-up stains
  • Hygiene seal has not been removed if it's underwear or swimwear
  • Items returned must be in a resale able condition

Unfortunately due to hygiene reasons we are unable to refund the following Items once purchased :-

  • Beauty/Cosmetics
  • Earrings
  • Lenses
  • Stick on Bras

 

HOW TO RETURN?

  • We strongly recommend using a trackable method to send items back to us, such as Royal Mail Recorded Delivery, or a similar method which gives you a parcel tracking number. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep your postage receipt safe until your return has been processed, items returned due to unsuitability are welcomed within our 28 day return period but we cannot issue a refund for any postage costs incurred. Please include your original invoice in your parcel.
Returns Address
Missfiga
39a Spalding Street
Leicester
LE5 4PH

I WANNA SWAP MY ITEM

  • Please be aware that it takes up to 14 working days to process your exchange.
  • If your items are faulty or damaged, please contact us within 14 days via email at help@missfiga.com with a picture of the damaged item so we can have this resolved for you free of charge.
  • If you have received and incorrect item, please email us within 14 days to  help@missfiga.com so we can have this resolved for you free of charge.
  • Allow 14 working days after you receive the email confirmation for your refund to be processed, please note any return postage cost (if applicable) will be deducted from your refund (this does not apply to faulty or incorrect items).
  • If you require an exchange you will be issued with a store credit for the item(s) you wish to exchange, allowing you to reorder the size/colour required depending on stock availability.
  • Please note store credits are valid for 1 year (365 days), from the date it was issued.
 
Undelivered Parcels/Incorrect Address
If an incorrect address has been entered we do not hold any responsibility for recollecting this parcel. Incorrect address such as incorrect postcode is sent back to us within 10 days and the delivery charge won’t be refunded.